Having problems with your Refrigerators ?

I have modle GC5SHEXNQ03 side by side refrigerator with water and Ice in the freezer door. I am not getting water in the door but the ice cubes are making and dispensing. In the lower back right (looking at the back) is the water valve with 1 intake and 2 electromechanical valves. The Ice maker valve is the tan solonoid and the water purple. I am getting a vibration on the tan one when the 120v is activated. I am getting 120v going to the purple one but no vibration. I have also just replaced th

Answers :

Good day,
\015\012Vibration of the coils is not really a viable test.
\015\012If you are getting 120 volts to the water solenoid, and you changed the filter only two possibilities are possible.
\015\0121. The Water valve has failed.
\015\0122. The feed line inside the freezer door is frozen.
\015\012To test for the frozen condition, first get lots of towels. Remove the outlet line from the water side. Have someone at the front of the machine activate the water option.
\015\012If water comes out smartly, you have a frozen line, and need to defrost the door. No quick way to do it, at least without possible damage. The freezer door needs to be left open, with the machine unplugged.
\015\012To defrost it, using a floor fan trained on the inside of the door will speed it up, and take only 6 to 8 hours. Otherwise 12 hours.
\015\012If water does not discharge from that port smartly, then you have to replace the whole dual water valve. Sorry, but no parts are available to repair. Still it's not too expensive.
\015\012All local appliance parts houses carry that valve. It's a common replacement item.
\015\012Thank You for using FixYa.

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