Having problems with your Refrigerators ?

Have a Whirlpool ED25RF (XFW01) refrigerator that recently stopped working from time to time. Found that tapping on the control panel would make the fridge work again. A little research pointed to either a faulty cold control or frost timer, but not sure how to access the control panel. Already unscrewed the 4 screws and 2 hex screws holding the cover plate in place, but it still seems to be firmly fixed onto the top. Anyone know how to access the control panel?

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