Having problems with your Refrigerators ?

Our Jenn-Air side by side refrigerator with ice-maker has a problem. Quite often it makes a buzzing sound which seems to be more frequent than is normal. There is water inside the freezer which solidifies into ice on the bottom and on the bottom of the door shelves. Then the refrigerator defrosts and the food melts. Then when you open the door water comes out. After clearing that up, the whole cycle starts again. The freezer gets cold again ..... I tried turning off the ice-maker by lifting the


Answers :

Hi crissy_rose and welcome to FixYa. I am Kelly.
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\015\012It is noted that you have a Jenn Air side by side. From reading about the water build-up it sounds as if the evaporator drain may be clogged with ice. Therefore each time your refrigerator defrosts you get water build up in the freezer compartment.
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\015\012You mentioned that your food would melt??? (as in defrost?)
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\015\012There are occasions when the throat of the ice maker plastic funnel freezes up where the rubber tube from the back of the unit joins up with the icemaker. You can remove that tube from the back of the unit by pulling the plastic hose free from the recepticle then rotating the tube by hand a little over 30 degrees then pull it out the back. The tube should not be filled with ice. If it does have ice in it just melt it under running water. (Usually when the rubber tube is totally frozen the plastic tube in the back pushes itself off the tube recepticle)
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\015\012Having said all of that... the buzzing sound ... does it sound like 4 individual fan blades striking into ice? I honestly think you have a problem with your automatic defrosting of the evaporator.
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\015\012If you really want to prove it is a defrosting issue here is what you do:
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\015\0121. Unplug the unit
\015\0122. Place a fan infront of the freezer section for a little over 2 hours. (this will make a water mess so be prepaired to deal with drips and water)
\015\0123. After the manual defrost you should get at best 2 to 3 days of normal temps and no water puddling.
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\015\012Note: All refrigerators defrost a minimum of 3 times a day. Some as often a 4 times a day.
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\015\012If the manual defrost temporarily stops the buzzing and the puddling you know you most likely have a defrosting problem. With out a model number it is difficult at this point to pass specific information about your refrigerator.
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\015\012If you pass the model number I can provide a bit more detail about possible sources of water pooling and about the defrosting.
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\015\012 Thanks for using FixYa.
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\015\012 Kelly

Repair Help & Product Troubleshooting for Refrigerators
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