Having problems with your Refrigerators ?

We have a 795.77306600 refrigerator, 3.5 yrs old. For past 2 months it would make a humming sound, off-n-on, but we never noticed anything failing. Looked online for similar problems and emptied freezer to take a look at icemaker thinking that was the problem. No visible problems so we left it alone. Two days ago the fridge stopped cooling and we got the ER FF code on the digital display. Fridge was warm but freezer still working. Called a repair person who said we need a new frost panel th


Answers :

Hi.

On Kenmore refrigerators Er FF is an error caused by evaporator fan malfunction.
The humming noise was probably coming from the evaporator fan

You get Err FFbecause the fan motor is faulty, because the fan wiring is broken, because ice had blocked the fan blades, orbecause of a defective control. In this last case there is a factoryrecall for several models.

Since there is a factory recall on some model I suggest calling Kenmore at the number listed on the owners manual first, to check if this model is in the recall list.

If the model is in the list , repair will be covered by the manufacturer.

Tocheck if the problem is ice you do not need to disassemble the unit.Simply allow full defrost by leaving the appliance disconnected from power for 24 hours.

Ifthe unit restart working , that means that the problem was an iced fan.In that case , if the problem restarts in few week, you may also have adefective defrost thermostat hat caused the fan icing up.

If the fan motor keeps making noise, and the fan does not start, then you may need to replace the motor

In case that the fan was good but iced up, then you have a problem with the defrost system, probably a faulty thermostat or element.

Thethermostat is tested disconnecting it and reading Ohms on its terminalswith multimeter set at Rx1. If circuit is open at room (no continuity),then thermostat is bad.
Faulty thermostat may cause the condenser coils icing up, and fridge/freezer not cooling.

Same test is done on heating element.

The evaporator is located behind the freezer panel.

The fan motor is tested by the technician energizing it directly.

Disconnect the appliance from power before doing maintenance.

All testing and repair must be done by a qualified technician.

Before doing maintenance, call Kenmore local support number. It is listed on the owners manual, or on Kenmore website.

Here parts and diagrams to disassemble the fridge


Regards.


Ginko.

Repair Help & Product Troubleshooting for Refrigerators
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