Yes this is complicated for me.
But in case my method works for you here it is:
Turn off the freezer and empty it. Depends on the time of the year where to put the things you take out of the freezer.
Put boiling water in cooking pots, the pots inside the freezer and have a lot of towels handy when the melting begins.
When all the "frost" has melted and still no power on the freezer, clean it well and take a knitting needle and try to put it in the hole in the middle of the waterline. Usually some muck comes out. Leave it like that and put everything that you are going to keep,in the freezer again.
The power on and hope for the best, which usually happens.
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